Hey there! At Garmentzw, we’re not just another online store—we’re a small team of fashion enthusiasts who genuinely care about what you think. Ever since our founder, Alex, started this journey from a tiny apartment in Denver, one thing’s stayed the same: every email gets a personal reply. No bots, no templates—just real conversations.
Remember that time we accidentally sent out mismatched socks? Instead of hiding, Alex wrote a hilarious apology email and offered discounts. Turns out, people loved the honesty! That’s the spirit we bring to every customer interaction.
Whether you’ve got a burning question about sizing (“Do these jeans run small?”), a suggestion (“More pastel colors, please!”), or just want to chat fashion—we’re all ears. Fun fact: Our best-selling scarf design came from a customer’s sketch!
Need instant answers? Our live chat (bottom right corner) is manned by real humans—usually Jamie or Taylor—who’ve actually worn most of our products. They’ll tell you straight-up if those “stretchy” pants really stretch!
P.S. We read every review and survey response. That’s how we learned you hate complicated returns (simplified in 2023!) and love surprise freebies (now a signature move).
Most companies say they listen. We actually do—and act on it. When 20+ customers asked for eco-friendly packaging last year, we switched within a month. Got an idea? Hit reply and let’s make it happen together.
