You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refunds may take 5-7 business days to reflect in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard or contacting us to verify whether your order is still eligible for cancellation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Upon receiving and inspecting your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 3-5 business days. A credit will automatically be applied to your original payment method or store credit, depending on your preference and the original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing time.
Please note that we do not refund the original shipping charges unless the return is due to our error. Additionally, any discounts applied to your original order will be proportionally deducted from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 10 business days for us to complete our investigation and provide you with an update.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have regarding returns, refunds, or cancellations.
Company Name: Garmentzw
Address: 4504 Sampson Street, Denver, Colorado
E-Mail: [email protected]
Phone: +1720-525-3664
We value your satisfaction and are committed to resolving any issues promptly and professionally. Please allow 24-48 hours for us to respond to your inquiries during our regular business hours (Monday to Friday, 9:00 AM to 5:00 PM Mountain Time).
